FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER £400

Frequently Asked Questions

Close contact with customers by frequently asked questions

Please note all delivery times are as follows:
Handling & processing time 3-5 working days
Delivery 3-7 working days
Express 1-3 working days
Note : All delivery times begin once the handling time has been completed.

You will receive a confirmation email within 24 hours of making your order
Tracking information will be sent out as soon as your order dispatched
CUSTOMS DUTY
Please note some countries will charge customs duty and taxes for your package to be delivered. We will not be liable for any extra duty or customes fees so please check with your customs office the fees involved if any.

Most orders are delivered on business days, Monday through Friday. Orders may rarely be delivered on weekends.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, postal code and contact number
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

We recommend checking with your neighbours to see if it was accidentally delivered somewhere nearby.
You can also contact the carrier directly to verify that they no longer have the package. If your shipment can’t be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state,postal code and contact number.
We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

We only ship to P.O. boxes when using standard shipping. If you are using express or signature required shipping, you must enter a valid residence, company or hotel address for a successful delivery.

Ask Your Questions