1. We are happy to refund your purchase within 14 days of receipt ONLY if the product damaged
2. The item must be returned in its original condition, unworn and unaltered in any way.
3. Items that have been worn and damaged due to client negligence cannot be returned.
4. Shipping charges are not refundable.
5. Special orders and engraved items are not returnable. If there was an error made on our part, we would happily exchange your order.
6. If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
7. If you place the order within 12 hours and want to cancel the order for special reasons, please get in touch with our Customer Service first. We will arrange to make the refund for you.
8. Please be responsible for the return-shipping fee if there aren’t any mistakes made by us.
9. We don’t accept a return or refund after you received the items for 7 days. Please be sure of this.
10. If there is a mistake made by us, we will in charge of the shipping fee for the exchange and return.
11. Due to the high cost of custom-made items, please remember when placing your order that all custom-made items i.e Lace wigs and Lace clousures can’t be returned or refunded unless there is a manufacture fault with the product. If you which to cancel your order please do so within the first 24 hours of receiving the hair.
12. We will offer a refund after we receive and confirm the items. Please note you will be required to send us an e-mail of the tracking information of the return items.