
Shipping policy
When will my order be shipped?
Please note all delivery times are as follows:
Handling & processing time 3-5 working days
Delivery 3-7 working days
Express 1-3 working days
Note : All delivery times begin once the handling time has been completed.
When will I receive my tracking number?
You will receive a confirmation email within 24 hours of making your order
Tracking information will be sent out as soon as your order dispatched
CUSTOMS DUTY
Please note some countries will charge customs duty and taxes for your package to be delivered. We will not be liable for any extra duty or customs fees so please check with your customs office the fees involved if any.
How long does it take to receive my order?
Most orders are delivered on business days, Monday through Friday. Orders may rarely be delivered on weekends.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, postal code, and contact number
We are not liable for packages sent to the wrong address when the address information is entered incorrectly.
My tracking says delivered, but I haven’t received my package – what do I do?
We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.
You can also contact the carrier directly to verify that they no longer have the package. If your shipment can’t be located, please contact us for assistance.
Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, postal code, and contact number.
We are not liable for packages sent to the wrong address when the address information is entered incorrectly.
Do you ship to P.O. boxes?
We only ship to P.O. boxes when using standard shipping. If you are using express or signature-required shipping, you must enter a valid residence, company, or hotel address for a successful delivery.